In this training we will introduce you to techniques for dealing with and resolving conflicts.
You will identify hidden causes of conflicts and thus be able to deal with and resolve conflicts constructively.
Learn about different types and forms of conflicts as well as their dynamics and escalation levels. We will show you how to behave in conflict situations and help you to recognize and analyze them at an early stage and to take appropriate measures.
Contents of this training are e.g.
- Causes of conflicts
- Recognizing conflicts
- Dealing with conflict situations
- Communication in conflicts
- Conflict resolution techniques
- Prerequisites for successful conflict discussions
- Understanding conflicts as an opportunity